Common Questions about Hearing Aids

If you think you might have hearing loss and could benefit from a hearing aid, visit your physician, who may refer you to an otolaryngologist or audiologist. An otolaryngologist is a physician who specializes in ear, nose, and throat disorders and will investigate the cause of the hearing loss. An audiologist is a hearing health professional who identifies and measures hearing loss and will perform a hearing test to assess the type and degree of loss.

Follow this link to see whether you have any hearing loss symptoms.

Choosing a hearing aid is based on every individuals hearing loss as well as your personal preference regards to style, technology and financial means. Our audiologist will guide you through every step of the way.

  • My hearing aid feels uncomfortable. Some individuals may find a hearing aid to be slightly uncomfortable at first. Ask your audiologist how long you should wear your hearing aid while you are adjusting to it.
  • My voice sounds too loud. The “plugged-up” sensation that causes a hearing aid user’s voice to sound louder inside the head is called the occlusion effect, and it is very common for new hearing aid users. Check with your audiologist to see if a correction is possible. Most individuals get used to this effect over time.
  • I get feedback from my hearing aid. A whistling sound can be caused by a hearing aid that does not fit or work well or is clogged by earwax or fluid. See your audiologist for adjustments.
  • I hear background noise. A hearing aid does not completely separate the sounds you want to hear from the ones you do not want to hear. Sometimes, however, the hearing aid may need to be adjusted. Talk with your audiologist.
  • I hear a buzzing sound when I use my cell phone. Some people who wear hearing aids or have implanted hearing devices experience problems with the radio frequency interference caused by digital cell phones. Both hearing aids and cell phones are improving, however, so these problems are occurring less often. When you are being fitted for a new hearing aid, take your cell phone with you to see if it will work well with the aid.

Proper maintenance and care will extend the life of your hearing aid. Make it a habit to:

  • Keep hearing aids away from heat and moisture.
  • Clean hearing aids as instructed. Earwax and ear drainage can damage a hearing aid.
  • Avoid using hairspray or other hair care products while wearing hearing aids.
  • Turn off hearing aids when they are not in use.
  • Replace dead batteries immediately.
  • Keep replacement batteries and small aids away from children and pets.

Hearing aids are generally covered by medical aids in South Africa, although benefits differ depending on the benefit level you are prescribed to. The initial hearing test is usually covered by most medical aids with “day-to-day” benefits. Hearing aids are often covered from a separate “appliances” fund, whilst others use the benefit from the savings fund. We will help by contacting your medical aid whilst you are here.

Myths and Facts about hearing aids

FACT: Hearing loss often develops slowly. Because of this, you may not notice how bad your hearing has gotten. If loved ones are often commenting on how you cannot hear, then you should strongly consider having your hearing tested. An audiologist will be able to determine the extent of your hearing loss and what device is best suited for it.

FACT: Being unable to hear certain sounds is still hearing loss, and it can significantly impact your daily life and conversations with people. Hearing loss often becomes worse over time, so getting a hearing evaluation done by a professional early on will give you a clear indication of your hearing range capabilities.

FACT: A hearing aid will not cure your hearing loss. When worn, they will improve your listening and communication abilities. All of which will greatly enhance your quality of life. It can also help to prevent further hearing loss, and auditory deprivation (helping you to understand speech better in the long run). This can also help to prevent early onset Dementia and Alzheimer’s.

FACT: Consulting with an audiologist is the only way that you can guarantee access to a quality device properly programmed for your needs. An audiologist will also provide other services such as: a hearing evaluation, hearing aid fitting and follow-up, repair maintenance, and rehabilitation.

FACT: Contrary to popular belief, hearing loss isn’t restricted to the older population. Only 35% of people who have hearing loss are over the age of 64, and more and more young people are in need of treatment because of prolonged exposure to loud music and noise. About six million people between the ages of 18 and 44 have hearing loss.

FACT: Feeling self-conscious is a normal feeling when something about your appearance changes, but you’ll be taking a step to be in control of your health, which you should be completely proud of! With the incredible advances in hearing aid technology today, there are a lot of options available that will work for your needs and comfort. There are even different colour options available; why not personalize your hearing aid devices with your favourite colour?

FACT: They used to, and it was horribly annoying! But really, today’s devices are so much more advanced than they used to be, and feedback cancellation is a common feature now.

FACT: As mentioned above, today’s hearing aids have better technology and more features than they used to. They are also electronic devices that are an investment in your health. The investment in a better quality of life is worth it.

FACT: No! Hearing aids help with all degrees and ranges of hearing loss. The key is to ensure that you see a professional who can identify what your hearing needs are and provide you with solutions. Plus, it’s been proven that treating even minor hearing loss can increase your quality of life!

FACT: Ignoring your hearing difficulties or working around them not only makes you feel less in control, but the people around you can feel increasingly frustrated and unable to help. The best thing you can do for your hearing care is to take control of it and get a hearing evaluation done by a professional. It will give you peace of mind and a good sense of what your hearing range really is so you can explore solutions. Treating hearing conditions also helps overall quality of life and improves relationships with other people. Ask yourself this question: what do I gain by doing nothing about my hearing difficulties versus taking control of them?

FACT: Everyone’s hearing difficulties are different and require individualized care, just like many other medical treatments. Have you ever tried on a friend’s prescription glasses out of curiosity or for fun? Did they correct your vision perfectly? What works for your friend may not work for you, especially when it comes to your health. Again, a hearing healthcare professional has undergone training to provide you with expertise and the best options for your treatment. The brain is designed to use information coming from both ears, so if you have difficulty hearing in both ears, wearing two hearing aids can significantly help with localizing sounds, hearing in noisy environments, and improving your overall hearing experience. Being able to fully reconnect with your friends and loved ones in conversations is worth it!

FACT: Your hearing will not get worse by wearing a properly fitted hearing aid. Hearing aids provide your ears with sound otherwise not heard without hearing aids. Without a hearing aid, your ears do not receive sounds that they used to and your brain “forgets” what those sounds were like. It is important to stimulate your ears and brain with sound. You should depend on your hearing aid. Because you lost your hearing gradually, you probably did not notice a big difference from day to day. Once you get used to hearing well with a hearing aid, you will notice a bigger difference (not hearing as well) when you take it off.

Hearing Aid Styles


Hearing aid accessories are optional extras which enhance and enrich your hearing aid experience. Fantastic advances in technology have enabled companies to provide the hearing aid user accessories to use with their hearing aids in order to enrich the hearing experience in different situations.

Remote Controls

Remote control units are typically used to make minor adjustments to the hearing aid such as volume and listening programs. These functions were previously only available on the hearing aid itself. Remote control units enables you to adjust your hearing aid easily and discreetly.

Remote Microphones

Devices are available acting as remote microphones which stream sound directly to your hearing aid. If you’re having a conversation in a restaurant, the microphone can be placed in front of your partner and the conversation will be heard clearly. These systems maximises speech to noise ratio.

Bluetooth Devices

Bluetooth devices connect your hearing aid to audio/sound sources. Sound is sent directly through the hearing aid enabling you to hear these sounds clearly. These devices can also be used as remote controls. Cell phones, TV’s, Computers, Tablets and Mp3 Players are compatible with Bluetooth units.

FM System

These systems are used by hard of hearing children as assistive device together with their hearing aid. This device increases the signal to noise ratio. In some instances it’s used by adults and children with normal hearing and auditory processing difficulties.


Traditionally, hearing aids work with disposable Zinc air batteries. The latest technology allows you to recharge your hearing aid, using a specific charger manufactured for your hearing aids.

Applications on Smartphones & Tables

Certain applications have been developed that connects with your hearing aid directly in the absence of a middle Bluetooth device. These applications allow the user to adjust volume, programs, take & make phone calls and listen to music directly from their smartphone or tablet. Watch The Video

Brands we maintain and supply

Why are some hearing aids cheaper than others?

Hearing aids are available in different technology levels – it is the technology inside the hearing aid that determines the price of the hearing aid. Your communication needs and lifestyle determines the technology level you need.

The features and technology includes these factors amongst others:

  • Sound quality
  • Reduction of background noise
  • Preservation of speech in background noise

Certain hearing aid features have filtered down to the bottom price range which enables you to buy a good quality hearing aid even with a restricted budget.

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The process and journey with hearing aids

So you and your audiologist have made the decision and your hearing aids have been ordered. What to expect next?

You will be contacted for an appointment as soon as we have received your hearing aid (in some cases we might have the hearing aid the next day!). This appointment will be for about 45 -60 minutes.

  • Firstly your hearing aid will be programmed according to the hearing test done during your first visit. Then… the hearing aid will be switched on! After the initial switch on, the audiologist will start talking to you and ask you to say some words too. The purpose of this is to determine whether the settings on the hearing aid are comfortable. In many cases, especially for individuals using hearing aids for the first time, hearing aids are initially programmed slightly softer than prescribed for comfort purposes. This is also partially the purpose of the follow up appointments – to steadily increase the volume of the hearing aids until the settings are exactly on the prescribed settings.
  • Secondly your audiologist will make sure you have a comfortable fit.
  • Thirdly your audiologist will take you through the process of putting in the battery, putting it in your ear, adjusting volume/programs (if applicable). A thorough list of aspects will be discussed, in order to address all questions you might have.

So your hearing aid has been fitted and you are on your way home…

Know what is in store

Getting used to hearing instruments can take anywhere from just a few hours, a few days to a few months, depending on your hearing loss, the type of instrument you are wearing, and your ability to adapt. But you will be amazed at how much can be achieved in a short space of time if you are willing to try. It is important to understand that no matter how advanced your instruments are, they will never be able to completely restore your hearing.

What you can expect is to hear and understand much more in a wide variety of situations. You will perform better at work or when volunteering; socializing will become more enjoyable, you will feel more confident, and you might even get more energy to enjoy the good things in life. Your family and friends will certainly notice the difference!

Learning to hear again!

Hearing instruments can make a very positive difference to your life. However, they are not like glasses, which restore your vision the moment you put them on. Initially, certain sounds might seem rather loud – even strange. This is because the brain forgets what it was like to be able to hear those sounds, and it has to learn how to process them again. You will hear voices and sounds that you may not have heard for a long time. First, your brain has to identify these sounds. Then it has to relearn to focus on the ones that are important and filter out the rest. As you regain the ability to master this task,

you will discover that the more you use your instruments, the less you will want to be without them! Train your brain because the brain registers so many new sounds, the initial adjustment period can be quite tiring.

It is a bit like training a muscle that has not been used for a long time. What a difference it makes when you regain that lost strength! After wearing your instruments for a couple of weeks, you may need an appointment with your Hearing Care Professional for adjustments. Once these have been made you will be able to practise much more and get the very best out of them on a daily basis.

Good Tips for a gentle start

  • Start by wearing your instruments for most of the day
  • Use them in quiet situations, and in one-on-one conversations in your living room
  • Listen to the radio or television
  • Use them in noisier environments such as a busy road and your local supermarket
  • Use the telephone
  • Finally, use them with friends or family at home and at your favourite restaurant. This is likely to be the most challenging scenario. At first you may not be able to hear everything that people are saying, but with time this gets easier

If you think you might have a hearing loss please do the following tests

Online Tests

Your initial experiences

Things that might surprise you

Knowing what to expect is the first step to being happy with your instruments. The more severe your hearing loss is, the more likely you are to be overwhelmed by all the new sounds, and their apparent volume. But the more open and natural-sounding your instrument is – for example a RITE (Receiver-in the- Ear) style with an open connection to the ear – the easier you will find the adaptation process. Be prepared for new experiences: things might sound strange at first, but with time you will get used to your new way of hearing.

Here are some examples of what to expect

  • Your alarm clock, doorbell or phone ringing might make you jump the first time you hear them
  • Hearing yourself chewing will sound strange at first
  • The crinkle of newspaper pages being turned will sound sharper
  • Traffic noise will sound louder
  • The echo of your own footsteps
  • The sound of stringed instruments
  • Rain against your window
  • Flushing your toilet might sound like Niagara Falls
  • Your refrigerator will hum more loudly
  • Your car will sound different now that you can hear the engine clearly
  • Birds singing
  • Children laughing
  • Rustling of leaves on trees

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